HSI apologises for registration unit processing delays
- 4 November 2021, 10:03
HSI has hired six new staff members to keep up with high demand for registration services
Horse Sport Ireland has experienced a significant rise in the number of registrations, endorsements, passports for processing, etc., over the last 12 months. In 2020, 11,354 passports were processed, 7,488 DNA kits were issued and there were 6,511 new registrations to the studbooks managed by HSI including endorsements. So far in 2021, these figures have risen to 14,685 (+22%), 8,306 (+9%) and 8,261 (+21%) respectively. The rise in demand for HSI services coupled with challenges posed by the ongoing Covid-19 pandemic has led to customers experiencing delays as well as having difficulty contacting the office.
In 2020, a total of 34,299 calls were made to the HSI phone unit, 28,279 were answered and 6,020 (17.5%) were unanswered. To date in 2021, 33,162 calls have been made to the HSI phone unit, 25,366 have been answered and 7,796 (23.5%) have gone unanswered. Calls to the HSI phone unit are expected to be up 14% by the end of this year to 40,000 approximately. Commenting on these figures Acting CEO of HSI, Joe Reynolds said:
“I acknowledge the delays and would like to apologise for any inconvenience caused to breeders and owners. I would also like to reassure stakeholders that HSI staff are working wholeheartedly to address these delays. We have hired six new members of staff, two of which are now working in the phone unit to deal with customer queries. Staff are also working six days a week to keep up with customer demand. I am happy to report that the delays have now largely been resolved and processing is returning to normal timeframes. HSI appreciates your patience at this time.”
Foal fee increase waived for 2021
HSI would also like to make owners aware that the foal registration fee increase which usually comes into effect in October each year is being waived in 2021 to encourage breeders to register their foals before the end of the year. The normal fee for registering a foal is €62 (IHB Member) €98 (non-IHB member) and this price will remain in place until the end of 2021. From the 1st of January 2022 the fee for registering foals will increase to €111 (IHB member) €148 (non-IHB member). Please get your foal registrations in now to avail of the current fee.