Customer Charter

Horse Sport Ireland are committed to offering a high quality service that meets our customers’ needs. To ensure HSI provides customers with an efficient and courteous level of service, we have introduced a formalised Customer Charter and Complaints Procedure. The Customer Charter sets out the customer care standards you can expect from Horse Sport Ireland and details what you should do if you wish to make a complaint.

Complaints should be sent to the Corporate Affairs Manager via post, email or fax. Contact details are provided in the Customer Charter. Complaints will be reviewed on a weekly basis at the HSI management meetings.