Customer Charter

Horse Sport Ireland are committed to offering a high quality service that meets our customers’ needs. To ensure HSI provides customers with an efficient and courteous level of service, we have introduced a formalised Customer Charter and Complaints Procedure.


The HSI Customer Charter sets out the customer care standards you can expect from Horse Sport Ireland and the HSI Complaint Policy details what you should do if you wish to make a complaint. Additional to these documents below, you will also find a PDF and a Microsoft Word version of the HSI Complaint Form.