HSI registration unit introduces exciting improvements

Horse Sport Ireland’s registration unit is delighted to announce a new Pay-Online functionality to its IHR Online Portal.

For the first time, customers can now pay for their registration services online removing the need for in-person payments by cash, pay-by-post, or over-the-phone transactions, thereby improving both the security of customers information and the speed of application processing.

This first phase of the Pay-Online upgrades includes Foal registrations and No-Pedigree passports. This functionality is now live and available for immediate use to customers. Additional Pay-Online upgrades will be rolled out over the coming months including Yearling and Older Horse Registrations, Change of Ownerships, Name Registration, and more.

In addition to Pay-Online, a new update has also been recently released giving breeders the ability to search a horse and see if it has had a SNP or MS DNA test completed. Customers can also make a Mare Declaration and check their covering certificates on IHR Online. In the near future, breeders will also be able to track and review their current applications, so they know when to expect their passports.

Horse Sport Ireland is also excited to announce that we have partnered with DPD postal services for their best-in-class track and trace system and a 99% next day delivery. This new service to Horse Sport Ireland is expected soon.

Operations Manager at HSI, Paul O’Connor, said: “These upgrades are a significant step forward in our commitment to faster turnaround times and better supports and services to breeders. Earlier this year we received a lot of feedback from breeders about the delays to their passports and inefficiencies with the service.

“The Registrations team have been working hard this year and have made great strides with 31% faster turnaround times on passports compared to last year against an 11% growth in service demand. The recent enhancements to IHR Online and the partnership with DPD Postal Services are only the beginning as we continue our commitment to offering breeders the best services we can.”

The new payment system is introduced following extensive work behind the scenes which has enabled HSI to link a customers’ IHR Online account with our payments system to allow ease of payment and tracking.

HOW TO USE IHR ONLINE

While most customers’ accounts have been activated for this service some have yet to be.

• To use the Irish Horse Register Online to view your coverings, to make a Mare Declaration or to register foals and non-pedigree passports please visit breeding.horsesportireland.ie and select Online Services.
• If you have created a new account, you will receive an email to confirm your new password. If you did not receive this email, please check your spam folder.
• Once you have created your account you may be prompted to activate it by inputting your Person ID and Pin. Your Person ID and Pin can be found on marking charts issued to you from Horse Sport Ireland. Simply enter this information in the designated boxes under the ‘My Account’ section. If you do not have a marking chart or access to your Person ID and Pin you can request this at info@horsesportireland.ie. Please include the email address you are using for your account, your full name and phone number, and we will send you your details.

With the exception of cash payments which will cease immediately, the old payment methods will be maintained for a brief period while the registration department supports customers to use the new Pay-Online system. As an additional incentive to the increased security of payment information and faster processing, those who use the Pay-Online function will automatically be entered into a monthly draw to win a full refund of their passport application fee.

For any questions in relation to using these new services please contact info@horsesportireland.ie